Public (Direct) Access Team Supervisor

Enquiries are always welcome

Garden Court Chambers is a large and dynamic Barristers' Chambers with a team of staff who provide the clerking, financial, marketing and administrative support for over 190 barristers.

We are a diverse set, specialising in all aspects of human rights and social welfare law, including crime, family law, housing, immigration, and civil law. We are based in a Grade 1 listed building in Lincoln's Inn Fields, close to Holborn tube station and a range of shops, bars and restaurants.

We now have a vacancy within our Public Access team for a Public (Direct) Access Administrator. 

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Garden Court Chambers is one of the largest and most successful barristers’ chambers in the UK. Following rapid expansion in recent years, we now have over 190 barristers supported by a busy operations team. We are recognised as leaders in criminal defence, civil liberties, housing, immigration, family and public law. Our passion for human rights and social justice has shaped the development of law in these areas over the last 40 years. This is reflected in our ground-breaking cases, which hit the news headlines every week.

We are seeking to recruit a Public (Direct) Access Team Supervisor to support our barristers and staff. This is ideal for an experienced paralegal or administrator with good understanding of the Business to Consumer marketplace.

Reporting to: Director of Clerking

Duties

  • Dealing all enquiries coming into Chambers via the Public Access route
  • Following up all visits, phone calls, emails and other enquiries from Clients and filtering and evaluating such enquiries,
  • Identifying the initial issues involved and outline to the Client the various stages of the process involved
  • Identifying the shortlist of Barristers suitable for the case
  • Liaising with Barristers and staff to assess the validity of cases and agree on next stages
  • Providing the caller with the list of available barristers and their profiles
  • Organising and arranging meetings between the Client and Barristers as required
  • Recording the enquiries on the CRM system and updating the status at various stages through to a conclusion of being accepted or rejected
  • Liaising with barristers in creation of Client Care Letter
  • Undertaking the administration aspects of the case, including the financial aspects in terms of billing and collection
  • Following the process highlighted in the DA Checklist (part of the Clerking Manual) at all times when taking queries and booking cases
  • Dealing with queries regarding potential mediation cases
  • Supervising members of the Public Access team
  • Allocating queries within the team and following up on the progress
  • Ensuring all processes, as described in the Clerking Manual and DA checklist are followed properly by all team members

Person Specification

Essential

  • Law Degree or equivalent
  • Experience within a legal organisation providing services directly to consumers,
  • Experience within an organisation providing service in either law firm, charity or other NGO
  • Ability to understand legal requirements and explain the process/stages to the public involved in a clear and concise way
  • Excellent written and spoken English
  • Good client skills as this is a front facing role, comfortable on the phone, ability to listen
  • Good IT  skills (including Word, Excel) 

Desirable

  • Knowledge and understanding of rules governing this area of work for Barristers

SALARY, BENEFITS AND TERMS AND CONDITIONS

  • This position attracts a salary of up to £30,000 pa, plus a range of staff benefits.
  • Hours: 09:30-18:00 or 9.00-17.30 Monday-Friday with one hour for lunch
  • Holidays: 25 days per annum pro rata (excluding bank holidays but including three days between Christmas and New Year) 
  • Interest-free loan for travel card (after probation) 
  • Pension, including a 5% employer's contribution after six months, and income-protection schemes 

HOW TO APPLY

To apply, please complete and return the application form and equality and diversity monitoring form to saleha@gclaw.co.uk

To download a copy of the job description and person specification, please click here

CLOSING AND INTERVIEW DATES

The closing date for applications will be 16:00 on Monday 3rd February 2020. 

Garden Court is committed to eliminating all forms of discrimination and to encouraging diversity.

Applications from ethnic minority and women candidates are particularly welcome. We seek to operate a fair recruitment process.

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